Episode 13- Influence Part 2- The Listening Ladder
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Welcome to the 13th Episode of the mom2mom leadership podcast. This episode is designed to help you become a more influential leader (and mom) by improving your listening skills, so that the people you serve and you love will feel heard and valued. We give you an easy acronym so that you can keep yourself in check when someone is talking to you. John Maxwell calls it Climbing the Ladder to better listening.
The difference between hearing and listening:
Hearing is a passive process of perceiving sounds. It happens without effort, as long as your auditory system is functioning.
Listening, on the other hand, is an active process that involves paying attention to those sounds you hear and trying to understand them.
Active Listening and Responsive Listening are both effective communication strategies, but they have slight differences in their focus and application.
Active Listening is a communication technique that requires the listener to fully concentrate, understand, respond and then remember what is being said. It involves:
Paying full attention to the speaker
Reflecting
Clarifying
Responding
Responsive Listening is a communication technique that emphasizes not only understanding the speaker's message, but also responding in a way that builds trust (thereā€™s that trust word again!) and encourages more open communication. It involves:
Active Attention
Non-Verbal Cues
Feedback
Patience
Thoughtful Response
Listening Ladder:
L-Look at the speaker
Maintain Eye Contact
Use Non-Verbal Cues
Lean In
Avoid Distractions
React Appropriately
Provide Feedback
A-Ask meaningful questions
D-Donā€™t Change the Subject
D-Donā€™t interrupts
E-Check your emotions
Self-Awareness
Self-Regulation
Empathy
Non-Defensive Communication
Positive Attitude
R-Be a Responsive Listener
Four H questions that John Maxwell recommends you ask yourself to become a better listener:
What is their HEART?
What is their HOPE?
What is their HURT?
How can I HELP?
This is our hope by doing this podcast. What can we do for you? What is on your heart? What are your hopes and dreams? What are your fears and challenges? How can we help?
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